Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vecinify, Inc. ("Vecinify," "we," "us," or "our"), a Delaware corporation, governing your access to and use of the Vecinify platform, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service — whether as a community administrator, board member, employee, or resident — you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Vecinify provides a software-as-a-service platform licensed to community associations, homeowners associations (HOAs), and their boards of directors ("Community Customers"). The platform enables community administrators to manage operations including, but not limited to: resident onboarding and communication, facility reservations, maintenance request tracking, community document management, visitor and access management, and announcements.

Residents access the Service as end users under accounts provisioned by their Community Customer. Vecinify's contractual relationship is with the Community Customer; resident access is subject to the policies and decisions of the Community Customer.

You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that you meet this requirement.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Vecinify promptly of any unauthorized use of your account. Vecinify is not liable for any loss resulting from unauthorized use of your account credentials.

Community Customers are responsible for provisioning and managing resident accounts within their community, including ensuring that access is granted only to eligible individuals.

Access to the Service for Community Customers is provided on a subscription basis. Subscription fees, billing cycles, and plan details are set forth in the applicable order form or pricing page. All fees are due in advance and are non-refundable except as expressly stated in these Terms or required by applicable law.

Vecinify uses third-party payment processors to collect subscription payments. You agree to provide accurate billing information and authorize Vecinify (through its payment processor) to charge the applicable fees.

Vecinify does not directly collect, process, hold, or transmit payments between residents and their community associations. Any financial transactions between residents and their community (such as HOA dues, fees, or assessments) are entirely between the resident and the Community Customer. Vecinify bears no responsibility or liability for such transactions.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to harass, abuse, threaten, or harm other users; • Upload or transmit content that is unlawful, defamatory, obscene, or infringes on the rights of third parties; • Attempt to gain unauthorized access to any part of the Service or its related systems; • Use automated tools to scrape, extract, or access the Service in ways not permitted by these Terms; • Impersonate any person or entity or misrepresent your affiliation with any person or entity; • Use the Service in any manner that could damage, disable, or impair the Service or interfere with other users' enjoyment of it.

Community Customers are responsible for ensuring that their administrators, employees, and residents comply with these Terms.

The Service provides tools that allow residents to submit maintenance requests to their community administrators. Vecinify's role is limited to providing the software interface for submitting, tracking, and managing these requests.

Vecinify does not guarantee that maintenance requests will be addressed, resolved, or responded to within any particular timeframe. Vecinify is not responsible for the resolution, quality, cost, or outcome of any maintenance work. All decisions regarding maintenance operations rest solely with the Community Customer and the relevant parties they engage. Vecinify expressly disclaims any liability related to maintenance outcomes or delays.

The Service enables residents to submit facility booking requests subject to approval by community administrators. Vecinify provides the booking management tools only. Vecinify makes no representation regarding the availability, condition, suitability, or safety of any community facility. All decisions regarding facility access and approval are made by the Community Customer.

Community Customers may use the Service to store and share community documents and send communications to residents. Vecinify acts as a conduit and storage platform only. Vecinify does not review, endorse, or take responsibility for the accuracy, legality, or appropriateness of any content uploaded or communicated by Community Customers or residents.

The Service and all associated content, features, and functionality — including software, text, graphics, logos, and trademarks — are owned by Vecinify and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose during the term of your subscription or authorized access.

You retain ownership of any content you submit to the Service. By submitting content, you grant Vecinify a non-exclusive, worldwide license to host, store, and display that content as necessary to provide the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VECINIFY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VECINIFY DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VECINIFY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF VECINIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VECINIFY'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO VECINIFY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Vecinify and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit to the Service.

Vecinify may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms, with or without notice. Community Customers may cancel their subscription in accordance with the applicable order form or by contacting support.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will do so, including Sections 9 through 15.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action or representative proceeding.

Vecinify reserves the right to modify these Terms at any time. We will notify Community Customers of material changes via email or in-app notice. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Entire Agreement. These Terms, together with any applicable order forms or addenda, constitute the entire agreement between you and Vecinify with respect to the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.

Waiver. Vecinify's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment. You may not assign these Terms without Vecinify's prior written consent. Vecinify may assign these Terms in connection with a merger, acquisition, or sale of assets.

If you have questions about these Terms, please contact us at:

Vecinify, Inc. legal@vecinify.com